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Customer Support Coordinator

2 months ago

Sugar Land, Texas, United States Welker Full time

Client Relations Specialist

Position Overview

As a pivotal member of our Customer Relations team, you will play a crucial role in ensuring customer satisfaction and operational excellence. We are a family-owned enterprise dedicated to delivering innovative solutions in the oil and gas sector, and we are seeking a motivated individual to join our dynamic team.

About Us

With over 65 years of experience, we pride ourselves on our comprehensive service offerings, which include advanced manufacturing capabilities and a commitment to quality. Our team is passionate about creating a positive impact and exceeding customer expectations.

Key Responsibilities

  • Accurately process all sales and service orders using our Customer Relationship Management (CRM) system.
  • Proactively identify and resolve customer inquiries and discrepancies.
  • Manage logistics and documentation for shipping, particularly for international clients.
  • Adhere to departmental protocols to enhance team performance and customer satisfaction.

Essential Skills

  • Effective Communication: Engage with colleagues and customers in a professional and courteous manner.
  • Team Collaboration: Work harmoniously with team members to achieve collective goals.
  • Strong Work Ethic: Demonstrate exceptional organizational skills and the ability to prioritize tasks efficiently.
  • Technical Proficiency: Familiarity with Microsoft Office and the ability to learn new software quickly.

Qualifications

  • Customer-focused with a proactive and positive demeanor.
  • Comfortable engaging with customers to facilitate prompt resolutions.
  • High school diploma or equivalent required; clerical experience is preferred.

This is a full-time role with opportunities for overtime. We offer a competitive salary based on experience and education, along with a comprehensive benefits package that includes paid time off, health insurance, retirement plans, and educational assistance.