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Customer Service Specialist
2 months ago
Fuel Powersports is seeking a motivated Customer Service Specialist to enhance our service department.
KEY RESPONSIBILITIES
DAILY TASKS
- Support the service department in ensuring a seamless operation with exceptional customer service.
- Accurately diagnose mechanical issues and effectively communicate findings to customers.
- Provide customers with clear estimates of costs and manage expectations regarding service completion times.
- Research parts for repair orders to prepare accurate estimates.
- Manage the opening and closing of repair orders, including cashier responsibilities as necessary.
- Check VIN numbers for outstanding warranty repairs through manufacturer websites.
- Handle warranty repair orders from initiation to completion.
- Adhere to procedures for efficient processing of repair orders for both customers and internal use.
- Become proficient in all aspects of the service process.
- Introduce customers to their new purchases and familiarize them with our service offerings to enhance their experience.
CUSTOMER INTERACTION
- Passionately assist customers in resolving their issues.
- Understand the importance of delivering exceptional customer service.
- Provide outstanding service to both internal and external clients.
- Welcome all customers with courtesy and friendliness.
- Efficiently manage telephone and in-person transactions.
- Identify additional services that may benefit the customer’s vehicle.
- Address customer concerns with empathy and a positive demeanor.
REQUIREMENTS
- Excellent verbal communication and phone skills.
- Strong attention to detail, organizational skills, and ability to prioritize tasks.
- Highly driven and proactive in taking initiative.
- Capability to manage multiple tasks while maintaining a courteous and positive attitude.
- Able to thrive in a fast-paced work environment.
- Reliable, honest, enthusiastic, and a strong team player.
EMPLOYEE BENEFITS
- Positive work environment that balances hard work with enjoyment.
- Access to the latest and most exciting products in the powersports sector.
- Collaborative team committed to success.
- Competitive benefits package including 401(K), health insurance, and dental & vision options.
- Generous employee discounts.
- Comprehensive training and ongoing education to ensure success.
- Performance-based incentives.
- Paid holidays and vacation time based on tenure.
We are dedicated to training individuals who are eager to become integral members of our expanding powersports dealership.