Manager of Investor Relations and Market Analysis

2 weeks ago

Santa Clara, California, United States ServiceNow Full time
Job Overview

Company Overview:
At ServiceNow, we harness technology to create a better world for everyone, and our talented workforce makes it possible. We thrive in a fast-paced environment because the world demands it, and we innovate uniquely for our clients and communities. By joining ServiceNow, you become part of a dynamic team of innovators who possess a relentless curiosity and a passion for creativity. We believe that your best contributions come when you are at your best, and we strive to support you in sharing your distinct talents. Together, we dream big, encouraging one another to realize both individual and collective aspirations. The future is bright, and it begins with you.

With over 7,700 clients, we proudly serve approximately 85% of the Fortune 500 and are honored to be recognized as one of the FORTUNE 100 Best Companies to Work For and among the World's Most Admired Companies.

Discover more about our culture on the Life at Now blog and hear firsthand from our employees about their experiences at ServiceNow.

Role Summary:
This position reports to the GVP – Head of Investor Relations and Market Insights.

Key Responsibilities:
The primary role of the Investor Relations Manager is to assist in executing the investor relations strategy of the company. Our team is dedicated to enhancing shareholder value through effective communication of ServiceNow's strategy, financial performance, and operational insights to the financial community, including shareholders and research analysts. Furthermore, we aim to provide our management team with a deeper understanding of ServiceNow's market positioning and emerging trends by analyzing financial research and data regarding ServiceNow, its competitors, and the industry.

  • Deliver ongoing insights to the executive and management teams regarding investor feedback, perceptions, competitive intelligence from equity research, stock price movements, and periodic ownership analysis.
  • Collaborate with Finance, Communications, and Legal teams to craft the company's messaging for the financial community, including earnings calls, investor presentations at conferences, and non-deal roadshows.
  • Support the quarterly earnings results process, including scheduling and content for strategic news releases.
  • Travel with management to investor conferences and non-deal roadshows.
  • Develop and maintain a comprehensive understanding of business drivers and metrics; identify and track key themes and topics for investor discussions to inform our team and executives about emerging trends.
  • Build models and utilize data analysis to comprehend complex relationships, identify key trends, and gain insights into our revenue and expense line items, drivers, and scalability.
  • Conduct competitive and strategic analysis on ServiceNow, its peers, and the industry, as well as buy/sell-side trends to keep management informed about market conditions and investor perspectives on ServiceNow.
  • Identify opportunities for process enhancements.

Qualifications:
To excel in this role, you should possess:

  • A Bachelor's Degree in Finance, Accounting, Economics, or a related field.
  • 4-5 years of relevant experience, ideally in an investor relations capacity at a public software or internet company, or as an analyst at a sell-side equity research or buy-side investment firm.
  • Strong financial and analytical capabilities with the ability to interpret financial information and concepts for both the investment community and management, applying them in business analysis scenarios.
  • A demonstrated understanding of technology and business models, along with a desire and capacity to learn about our industry, products, competitors, and other key stakeholders.
  • Excellent proficiency in Excel; experience with financial research tools such as FactSet and/or Capital IQ is advantageous.
  • Strong organizational skills, with a proven ability to balance competing priorities and adapt to the evolving needs of the business while meeting deadlines. Strong project management skills are essential for managing time-sensitive projects.
  • A self-starter attitude, meticulous attention to detail, and the ability to work with ambiguity in a fast-paced, collaborative environment.
  • The ability to work cross-functionally to gather relevant information for investor communications.
  • Exceptional verbal and written communication skills, with the capacity to convey complex information clearly and concisely.
  • A consistent track record of success and professional growth.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

At ServiceNow, we prioritize flexibility and trust in our distributed work environment.

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