Customer Success Manager

18 hours ago


Colorado Springs, Colorado, United States Resi Media, LLC Full time
Job Title: Customer Success Manager

Resi Media, LLC is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and fostering relationships with our Mid-Market customers.

Key Responsibilities:
  • Retention: Ensure our customers stay customers by meeting targets and goals.
  • Adoption: Help our customers deploy and use Resi, and drive adoption beyond the organization.
  • Upsell: Sell additional products and features to our customers.
  • High Sales Activities: Make a large volume of calls and emails to hundreds of customers.
Requirements:
  • Experience: At least 2 years of inside sales, account management, customer success management or renewal team management experience.
  • CRM: Working knowledge of or a similar CRM system.
  • Communication: Strong written and verbal communication skills.
  • Problem Solving: Ability to identify and tackle difficult challenges.
  • Multi-Tasking: Ability to deal with a transactional work environment.
  • Business Minded: Impeccable business acumen.
  • Detail Oriented: Accurate and timely handling of details.
  • People Person: Strong interpersonal skills and ability to maintain strong relationships.
  • Performer: Ability to set goals and see them through to success.
  • Naturally Curious: Desire to learn about why and how things work.
About Resi Media, LLC:

We are a technology company broadcasting content for thousands of organizations around the globe. Our industry-leading live streaming solution provides ultra-reliable streaming to both physical venues and web destinations. We pride ourselves on world-class technical support and customer service, with one of the highest satisfaction rates in the media industry.

We are looking for a talented Customer Success Manager to join our team and help us continue to deliver exceptional results for our customers.



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