Customer Marketing Manager

2 weeks ago

Colorado Springs, Colorado, United States EverCommerce Full time
Customer Marketing Manager - EverPro

EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to help businesses accelerate growth, streamline operations, and increase retention. We are seeking a Customer Marketing Manager to join our EverPro Marketing team, focusing on solving the needs of home service professionals.

Key Responsibilities:
  • Collaborate with cross-functional teams to plan and execute marketing campaigns that drive payment customer onboarding, adoption, retention, growth, up-sell, and advocacy.
  • Become the voice of our customer, driven by the concept that their success is your success.
  • Own key customer communications and engagement pertaining to product onboarding, product-use, ongoing education, payments enablement, and renewals.
  • Report on customer-centric metrics, proactively identifying risks and opportunities based on data trends.
  • Create, own, and drive marketing project plans and timelines to ensure ongoing program development and success.
  • Lead the strategy and resource alignment to build, and execute content marketing to support marketing strategies and evolve the customer journey to best support our audience throughout their lifecycle as a user.
  • Drive alignment and efficiencies working with cross-functional teammates by leading with a collaborative and process-oriented frameworks.
  • Analyze data to determine campaign and marketing impact and opportunities.
  • Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions.
  • Develop and communicate marketing plans, campaign results and project recommendations to senior management team.
Requirements:
  • 5+ years of experience in a B2B or B2C customer-centric marketing role, High-Volume SaaS preferred.
  • Proficient in Payment Go to Market funnel and customer journey articulation.
  • Experience using marketing automation platforms (preferably Marketo and Braze) to communicate with customers.
  • Proficiency with Pendo, Heap, Salesforce, AppCues, and other campaign analysis tools.
  • Ability to multi-task and prioritize effectively in a fast-paced, collaborative environment.
  • Outstanding communication, interpersonal and presentation skills.
  • Excellent organizational time, and team management skills.
What We Offer:
  • Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid.
  • Continued investment in your professional development through Udemy.
  • Robust health and wellness benefits, including an annual wellness stipend.
  • 401k with up to a 4% match and immediate vesting.
  • Flexible and generous (FTO) time-off.
  • Employee Stock Purchase Program.
  • Student Loan Repayment Program.

The target compensation for this position is $80,000 - $90,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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