Customer Success Manager

12 hours ago


Colorado Springs, Colorado, United States Openlane Full time
About Us

AFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a leading provider of finance solutions for independent car dealers. With over 30 years of experience, we've helped thousands of dealerships across North America achieve their goals.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Relationship Specialist. As a key member of our local team, you'll be responsible for building and maintaining strong relationships with current and prospective customers, providing financing solutions, and driving business growth.

Key Responsibilities
  • Develop and maintain a deep understanding of customer needs and preferences
  • Use critical thinking to assess business and risk situations, making informed decisions with minimal oversight
  • Grow the portfolio organically, identifying new business opportunities and promoting existing accounts
  • Manage and balance risk on customer accounts, ensuring the company's financial goals are met
  • Collaborate with colleagues to share knowledge and best practices, driving continuous improvement
Requirements
  • Three years of experience in customer-facing, sales, or sales support roles
  • A valid driver's license with reliable transportation
  • Ability to travel frequently within your market to support customers
  • Strong understanding of portfolio management, risk, and new business development
  • Proficient in using technology required for the position, including mobile applications and software
Preferred Qualifications
  • Previous experience in the auto industry or financial services
  • Proficiency in Google Workspace, Salesforce, and Tableau

We offer a competitive salary range of $70,000 - $80,000, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401K matching, and paid time off. If you're passionate about building relationships and driving business growth, we encourage you to apply.



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