Customer Success Manager

3 weeks ago


Colorado Springs, Colorado, United States Connecteam Full time

At Connecteam, we're on a mission to revolutionize the work experience for deskless employees worldwide. As a Customer Success Manager - Mid Market, you'll play a vital role in ensuring the sustained success of our North American mid-market customers.

The ideal candidate will possess a deep understanding of workforce management processes and be adept at fostering enduring relationships with customers. They will serve as trusted advisors, engaging in consultative dialogue to identify challenges and risks, craft tailored solutions, and facilitate the attainment of customer objectives.

Key responsibilities include developing and executing customer success plans based on customer desired business outcomes, analyzing data to track customer progress, and working collaboratively with other departments and teams to ensure customer success.

We're looking for a creative, high-energy, and entrepreneurial self-starter who is comfortable running initiatives independently within a fast-paced environment. If you have a minimum of 2 years of experience in customer success or account management, strong quantitative data analysis skills, and experience building relationships with senior business and platform stakeholders, we'd love to hear from you.

As a valued member of our team, you'll enjoy a range of benefits, including medical coverage and opportunities for growth and development. We're committed to building an encouraging, caring, and supportive environment that enriches the lives of our team members.


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