Field Service Technician for Xerox Equipment

2 weeks ago


Oswego, New York, United States Oswego Health Full time

Key Responsibilities:

  • Deliver exceptional service to clients by effectively managing and resolving issues in line with established Service Level Agreements (SLA), ensuring optimal customer relations and satisfaction.
  • Utilize your electromechanical expertise to troubleshoot and repair Xerox devices. Comprehensive training is provided by certified professionals, along with online and in-house resources. A solid understanding of electrical and mechanical principles will facilitate your swift adaptation to our industry.
  • Act as the primary point of contact for customers, taking ownership of their satisfaction by overseeing maintenance, production, and supply inventories for assigned equipment.
  • Maintain clear communication with on-site clients regarding equipment status and availability, while coordinating with other Xerox personnel as necessary.
  • Conduct training sessions for customers on assigned products to enhance their understanding of equipment functionality.

Required Skills and Qualifications:

  • Experience in electromechanical fields, including proficiency with multi-meters for electrical circuit troubleshooting and the ability to interpret electrical schematics for effective system diagnostics. Relevant backgrounds may include roles in HVAC, cable internet services, electrical work, automotive repair, or military service.
  • Exemplary time management abilities and a strong sense of reliability are essential. We seek individuals who prioritize punctuality and are committed to meeting deadlines.
  • A valid driver's license and appropriate insurance coverage are mandatory. A Motor Vehicle Record (MVR) check is part of our technician background verification process.
  • This role demands physical activity, including the ability to lift up to 50 pounds, and involves walking, standing, squatting, bending, and driving for a significant portion of the workday. Safety, particularly around electrical components, is our utmost priority.

Note: This position is specifically with Xerox and not affiliated with Oswego Health.


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