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Homeless Services Advocate
2 months ago
Oswego County Opportunities, Inc. is seeking a highly skilled and compassionate Homeless Services Advocate to join our team. As a key member of our Crisis & Development Services department, you will play a vital role in providing on-going case management to assist homeless individuals and families in achieving permanent housing and stability.
Key Responsibilities- Crisis Intervention and Support: Respond to crisis hotline calls and provide immediate triage support to individuals who are homeless or at risk of becoming homeless.
- Assessment and Eligibility: Assess individuals/households for program eligibility and gather required information for financial assistance.
- Case Management and Coordination: Provide emergency supportive and crisis counseling, including crisis intervention and conflict resolution. Ensure prompt and accurate data input into Homeless Management Information System (HMIS) ServicePoint and Initial Contact and Intake data into agency database, CAPTAIN.
- Linkage and Referral: Provide linkage and referral to necessary community services and resources, including transportation to access services.
- Communication and Liaison: Act as liaison between tenants and landlord, neighbors or service providers when a communication barrier is present.
- Client Support and Education: Assist tenants with securing funding, household supplies, proper clothing, and ensuring adequate food supply. Provide education to clients in money management skills, home upkeep, and other essential life skills.
- Documentation and Reporting: Complete accurate documentation and timely paperwork, including outcomes and updates to client plans.
- Education and Experience: Associate's degree in a Behavioral Sciences or Human Services field, and one to three years of related experience working with special populations, in a human services or housing program field.
- Skills and Abilities: Ability to relate to special populations and individuals/families with multiple life difficulties. Strong communication and interpersonal skills, with the ability to work independently and as part of a team.
- Work Environment: 37.5 hours weekly, Monday through Friday, 8:30 am to 4:30 pm, with flexibility required.
Oswego County Opportunities, Inc. is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
