Service Operations Technician
2 weeks ago
About TransForce
TransForce is a pioneering logistics and transportation company dedicated to transforming the industry through innovative solutions and sustainable practices. Our commitment to excellence and environmental stewardship drives us to provide top-tier services to our clients while fostering a positive impact on the community.
Position Overview
We are seeking a skilled Service Operations Technician to join our dynamic team. This role is essential in ensuring the operational efficiency of our fleet by diagnosing, repairing, and documenting issues related to our vehicles. The ideal candidate will thrive in a field-based environment, demonstrating independence and a strong work ethic while traveling.
Key Responsibilities
- Identify, troubleshoot, and resolve mechanical and electrical issues on vehicles.
- Collaborate with internal teams and external partners to address design and quality concerns.
- Exhibit a comprehensive understanding of both low voltage (LV) and high voltage (HV) electrical systems, including controls and programming.
- Utilize various diagnostic tools and equipment to assess vehicle performance.
- Provide exceptional customer service while interacting with clients on-site.
- Maintain accurate and timely documentation of repairs, service orders, and case notes.
- Demonstrate professionalism in appearance and communication during all customer interactions.
- Complete training and development objectives as directed by management.
- Perform additional duties as assigned to support team objectives.
Qualifications
- Strong background in electrical systems, both high and low voltage.
- Associate's Degree or Vocational Certificate in automotive technology or equivalent experience (4+ years).
- ASE Certifications are advantageous.
- Possession of a valid Driver's License with a clean driving record.
- Familiarity with Google Suite applications.
- Ability to interpret and understand electrical schematics.
- Willingness to travel frequently, including overnight stays as necessary (typically 60-80% of the time).
- Flexibility to work varied hours, including weekends and holidays when required.
Physical Requirements
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While executing the responsibilities of this position, the employee is regularly required to communicate effectively. The role frequently necessitates standing, walking, and using hands for various tasks. The employee must be capable of lifting over 50 pounds and performing work under commercial vehicles while adhering to safety protocols in diverse work environments, including outdoor settings and varying weather conditions.
TransForce is an Equal Opportunity Employer and welcomes applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
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