Guest Services Representative

1 week ago


Indian Wells, United States Common Thread Hotels Full time

Become a part of the Common Thread Hotels family

At Common Thread Hotels, we pride ourselves on providing an exceptional experience for our guests. We are currently on the lookout for enthusiastic individuals to join our team as Front Desk Agents. Our properties are known for their unique charm and commitment to outstanding service, making them a top choice for travelers.

As a Front Desk Agent, you will play a crucial role in ensuring that our guests feel welcomed and valued from the moment they arrive. Your responsibilities will include managing check-in and check-out procedures, addressing guest inquiries, and maintaining accurate records of guest accounts.

Key Responsibilities:

  • Greet and assist guests during their arrival and departure
  • Address guest requests with professionalism and a personal touch
  • Adhere to hotel policies and procedures
  • Keep precise records of room availability and guest accounts
  • Conduct bookkeeping tasks and nightly reconciliations
  • Deliver exceptional customer service and resolve any guest concerns

Requirements:

  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Prior experience in the hospitality industry is advantageous
  • Basic computer proficiency and familiarity with hotel management systems
  • Physical capability to stand, walk, and lift items up to 25 lbs

If you are a dedicated individual with a passion for hospitality and a commitment to providing excellent service, we encourage you to consider this opportunity with Common Thread Hotels.



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