Guest Services Representative

2 months ago


Wells, United States Giri Hotel Management LLC Full time
Position Overview:

We are seeking a dedicated and detail-oriented individual to fill the role of Front Desk Agent at Giri Hotel Management LLC. This position is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests.

Key Responsibilities:
  • Handle online, telephone, and in-person room bookings efficiently.
  • Greet guests upon arrival, assist with check-in/check-out processes, and provide room keys while outlining hotel facilities.
  • Process payments and address any discrepancies related to billing.
  • Respond promptly and courteously to guest inquiries and concerns.
  • Provide information about local attractions and amenities to enhance guest experience.
  • Collaborate with team members to maintain high standards in guest room readiness and address special requests.
  • Ensure cleanliness and organization of work areas and equipment.
  • Perform additional tasks as required to support hotel operations.

Why Choose Giri Hotel Management LLC?

We offer a range of benefits to our employees, including:
  • Discounted rates at our hotels.
  • Incentives for employee referrals.
  • Accrued paid time off.
  • Short-term and long-term disability coverage.
  • Employer-sponsored medical, dental, and vision insurance.
  • Life insurance options.
  • 401k plan with employer matching.
  • Career advancement opportunities within a rapidly growing hotel company.

We look forward to welcoming a new member to our team who is passionate about delivering outstanding service.

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