Overnight Guest Services Coordinator
1 week ago
Stovepipe Wells - Experience the Extraordinary. Stovepipe Wells features an 80-room lodging facility, dining options, a bar, swimming pool, fuel station, general store, and gift shop. This resort is committed to providing a welcoming, secure, and environmentally conscious experience for guests visiting Death Valley National Park. Future enhancements are planned to revitalize accommodations and dining for enhanced guest satisfaction. POWDR manages Stovepipe Wells under a long-term concession agreement with the National Park Service.
What You Can Expect:
- A culture that encourages extraordinary experiences.
- Competitive hourly wages ranging from $17.00 to $20.00, based on experience.
- On-site employee housing and meal provisions available.
- Discounts on retail apparel.
- Complimentary access to various POWDR-owned resorts.
- Benefits package includes eligibility for company-subsidized medical, dental, vision, flexible spending, HSA, life/disability options, and a 401k plan with employer matching.
- Welcome and assist guests, respond to inquiries, and clarify regulations.
- Generate daily reports to audit and reconcile all departmental accounts.
- Process cash and credit card transactions accurately following established protocols.
- Manage payments and accurately post them to guest accounts.
- Adhere to established cash handling policies.
- Prepare and submit daily, monthly, and quarterly reports to the General Manager and site management team.
- Engage with other departments in a courteous and professional manner.
- Stay informed about local attractions and dining options to provide recommendations to guests.
- Handle incoming calls and guest communications discreetly.
- Effectively communicate with other shifts regarding operational issues.
- Notify department supervisors, HR, and the General Manager of employee absences via email.
- Monitor and report on the safety and security of guests and staff to the Manager on Duty (MOD).
- Report emergencies, medical situations, and security incidents as per company emergency action plans and inform the MOD.
- Utilize de-escalation techniques as trained.
- Document complaints and feedback regarding park facilities, reporting any health and safety concerns that require immediate attention.
- Maintain additional written records as requested by management.
- This job description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of tasks and expectations. As the role evolves, responsibilities may change, and the job holder must be adaptable to new duties.
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