Patient Registration Coordinator

6 days ago


Nokomis Florida, United States Sarasota Memorial Health Care System Full time
Job Summary:

The Patient Registration Representative/Medical Records Specialist is a vital member of the Sarasota Memorial Health Care System team, responsible for ensuring a seamless patient experience from registration to discharge. This role requires a unique blend of clinical knowledge, technical skills, and exceptional customer service.

Key Responsibilities:
  • Assist patients through the registration process, providing clear and concise information about their care and treatment options.
  • Work collaboratively with other departments to ensure accurate and timely processing of medical records.
  • Process and maintain patient health information, including analysis, release of information, and medical record processing.
  • Provide exceptional customer service, responding to patient inquiries and concerns in a professional and empathetic manner.
  • Collaborate with hospital management and staff to identify opportunities for process improvement and implement changes to enhance patient satisfaction and quality of care.
Requirements:
  • Minimum three (3) years of experience in a healthcare and/or customer service related industry.
  • Typing skills of forty (40) words per minute.
  • Effective communication skills and ability to handle difficult customers or situations.
  • Basic working knowledge of commonly used computer applications.
  • General knowledge of medical terminology and medical insurance.
  • Experience in patient interviewing.
  • Flexibility for weekend, vacation, and other shift work as scheduled is required based on departmental need.
  • Ability to collect post and balance cash.
  • Ability to perform extensive clerical work with accuracy and speed.
  • Ability to be cross-trained on all processes and train staff on these processes.
Education and Certifications:
  • High School Diploma, GED, or Certificate.


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