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Healthcare Registration Coordinator

2 months ago

Nokomis Florida, United States Sarasota Memorial Health Care System Full time

Job Summary:

The Patient Registration Representative/Medical Records Specialist is responsible for assisting the patient through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety and works with other departments, and serves as a liaison for patients, family of patients, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved upon when possible.

The Specialist is also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information and processing of medical records.

Key Responsibilities:

  • Assist patients through the registration process, ensuring a smooth and efficient experience.
  • Work with other departments to ensure seamless communication and coordination.
  • Serve as a liaison between patients, family members, hospital management, and staff to ensure patient satisfaction and quality of services.
  • Assist with the processing of health information, including assembly of analysis, release of information, and processing of medical records.
  • Perform extensive clerical work with accuracy and speed.
  • Collect and balance cash, as needed.
  • Be cross-trained on all processes and able to train staff on these processes.

Requirements:

  • Minimum three (3) years of experience in a healthcare and/or customer service related industry.
  • Typing skills of forty (40) words per minute.
  • Effective communication skills and ability to handle difficult customers or situations.
  • Basic working knowledge of commonly used computer applications.
  • General knowledge of medical terminology and medical insurance.
  • Experience in patient interviewing.
  • Flexibility for weekend, vacation, and other shift work as scheduled is required based on departmental need.

Education:

  • High School Diploma, GED or Certificate.

License and Certifications:

  • None specified.

Work Schedule:

  • Varying days of the week and shift start times, with some weekend and vacation coverage required.