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Patient Care Coordinator
2 months ago
Job Overview:
This position is conducted onsite and requires in-office presence.
Shifts are determined based on availability and operational needs, including weekends.
Compensation begins at $16.00 per hour.
Join a dedicated team of emergency medical professionals, pilots, and technicians. Our commitment to delivering care globally at a moment's notice drives our mission.
With a workforce exceeding 38,000, Access2Care provides compassionate, high-quality medical services, focusing on emergency and patient transport solutions worldwide.
We offer comprehensive medical transportation, fire services, integrated healthcare solutions, and disaster response.POSITION SUMMARY
The Patient Care Coordinator is tasked with managing all incoming communications from both internal and external sources, ensuring a professional and courteous response.
KEY RESPONSIBILITIES
- Manage incoming calls and communications promptly.
- Perform data entry, documentation, and email correspondence.
- Collaborate with team members, other Access2Care staff, healthcare professionals, and providers.
- Gain proficiency in Access2Care's transportation software.
- Assist in coordinating recurring and urgent trips for eligible members.
- Comply with all organizational policies and procedures.
- Carry out additional responsibilities as assigned.
REQUIREMENTS
Experience:
- At least 1 year of experience in a Dispatch/Communications Center is preferred.
- Experience in customer service and phone communication is preferred.
- Prior experience in dispatching or routing is advantageous.
Education:
- A High School Diploma or equivalent (GED) is required.
- At least six (6) months of relevant work experience within the last four years is required.
Skills:
- Strong oral, written, and interpersonal communication abilities.
- Exceptional organizational skills with a keen attention to detail.
- Critical thinking and problem-solving capabilities.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Capacity to multitask with minimal supervision.
- Willingness to learn various software applications.
- Outstanding customer service skills.
- Team-oriented with a collaborative approach.
- Strong interpersonal skills to maintain effective relationships across all levels of management.
- Familiarity with medical terminology and services is preferred.
- Experience in the healthcare sector is advantageous.
- Typing speed of at least 30 words per minute.
- Multilingual skills are a plus.
DIVERSITY STATEMENT:
Access2Care and its affiliated organizations are committed to being an Equal Opportunity Employer, which includes supporting veterans and accommodating individuals with disabilities.
