Patient Scheduling Coordinator
1 week ago
Overview:
Full-time | Days M-F | 8a-500pm
The Patient Scheduling Coordinator collaborates with patients, healthcare providers, administrative staff, and clinical teams to gather comprehensive demographic details and proficiently arrange patient appointments for medical procedures.
Responsibilities:
Accountable for the efficient, prompt, and precise scheduling of medical procedures. Engages with patients, families, healthcare professionals, and physicians both face-to-face and over the phone.
Collects necessary clinical history pertinent to the examination. Provides essential instructions, dietary guidelines, and specific preparations required for the scheduled procedure.
Reviews and assesses scheduled appointments for thoroughness and the nature of the tests requested. Ensures adherence to relevant regulatory standards and institutional policies. Aids in the Pre-Registration process by gathering demographic and insurance information from the individual arranging the procedure.
Maintains awareness of the Delinquent Physician list and refrains from scheduling invasive procedures for those physicians.
Receives physician directives and coordinates procedures through both telephonic and electronic means. Gathers provisional diagnoses and patient histories to validate the requested procedures.
Contacts patients who missed their appointments on a weekly basis to facilitate rescheduling.
Communicates any scheduling issues or concerns to the Centralized Scheduling Lead.
Performs additional duties as assigned by the department.
Qualifications:
Education / Training
High School Diploma or Equivalent
Min Experience
0 - 1 year in Medical Office, Call Center, or Scheduling roles.
Preferences:
1-year experience in a hospital, medical, or physician office setting.
Familiarity with insurance eligibility and requirements.
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