Shift Operations Manager
1 day ago
We are seeking a highly motivated and experienced Shift Supervisor to join our team at Dartmouth Dining Services. As a Shift Supervisor, you will be responsible for overseeing the daily operations of our dining hall, ensuring a high level of customer satisfaction, and maintaining a safe and clean environment.
Key Responsibilities:- Oversee and participate in shift operations, ensuring smooth service and customer satisfaction.
- Verify meal plan and credit card transactions, and oversee cash registers staff.
- Assign initial work and reassign workforce as required to balance changes in customer service needs and timing of food preparation.
- Enforce health and sanitation policies and procedures, ensuring proper handling and preparation of food items and maintaining quality and portion control standards.
- Respond to customer comments and complaints, seeking to satisfy customer needs and referring issues to Manager when appropriate.
- Maintain cleanliness and general appearance of the café/facility.
- Count cash and close out shift sales, preparing reports on receipts.
- Four-plus years of general food service experience.
- Supervisory experience.
- Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
- Demonstrated ability to work in a fast-paced food operation and make decisions under pressure.
- Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
- Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
- Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
- Knowledge of computer operations and familiarity with remote data terminals.
- Commitment to diversity and to serving the needs of a diverse population.
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and fast-paced environment.
- Professional development and growth opportunities.
Please submit your application, including your resume and cover letter, to [insert contact information].
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