Operations Manager

2 days ago


Wilmington, North Carolina, United States Emser Tile Full time
Job Title: Operations Manager

Emser Tile is seeking an experienced Operations Manager to oversee daily branch operations and drive business growth.

Key Responsibilities:
  • Provide operational leadership and direction to branch personnel to ensure customer satisfaction and increase revenue.
  • Monitor and drive operational efficiencies, with accountability for key operational metrics.
  • Plan and support sales and marketing activities to drive business growth.
  • Equip sales teams with information, tools, and learning to drive sales effectiveness.
  • Communicate regularly with Branch Manager and corporate office teams to ensure alignment and collaboration.
  • Provide regular updates to corporate management on branch performance and operations.
  • Participate in the development and design of process improvements to enhance operational efficiency.
  • Participate in the refinement and analysis of current operational policies and procedures to ensure compliance and best practices.
  • Monitor branch operating expenses, including stationery expenditures and freight costs.
  • Conduct branch quality meetings to communicate information and resolve problems.
  • Assist with requests related to inventory management, scheduling, recalls, service problems, procurement of supplies, and other operational matters.
  • Maintain the highest standard of quality and safety for branch personnel.
  • Stay current with applicable safety regulations and implement them at the branch location.
Qualifications:
  • Minimum 5 years of operational experience.
  • Minimum 3 years of managerial experience.
  • Experience in developing operational procedures and programs.
  • Detail-oriented with the ability to review and assess details quickly.
  • Excellent interpersonal and communication skills, both in-person and on the phone.
  • Numbers-oriented with experience in Profit and Loss Statement management.
  • Solution-oriented with the ability to determine solutions for multiple levels of the business.
  • Ability to effectively manage one's own time and the time of others.
  • Ability to demonstrate teamwork, leadership, and flexibility.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Experience with JD Edwards software is a plus.
Physical Requirements:
  • Stand, use hands, and reach with hands and arms.
  • Walk, stoop, kneel, crouch, or crawl.
  • Sit, climb, or balance.
  • Lift and/or move up to 110 pounds.
  • Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.
  • Exposure to moving mechanical parts.
  • Occasionally exposed to fumes or airborne particles.
  • May be exposed to a wide range of temperatures.
  • The noise level is usually loud.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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