Shift Operations Manager

1 week ago


Wilmington, North Carolina, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and experienced Shift Supervisor to join our team at Dartmouth Dining Services. As a Shift Supervisor, you will be responsible for overseeing the daily operations of our dining hall, ensuring a high level of customer satisfaction, and maintaining a safe and clean environment.

Key Responsibilities
  • Oversee and participate in shift operations, ensuring smooth service and customer satisfaction.
  • Verify meal plan and credit card transactions, and oversee cash registers staff.
  • Assign initial work and reassign workforce as required to balance changes in customer service needs and timing of food preparation.
  • Enforce health and sanitation policies and procedures, ensuring proper handling and preparation of food items and maintaining quality and portion control standards.
  • Respond to customer comments and complaints, seeking to satisfy customer needs and referring issues to management when necessary.
  • Maintain cleanliness and general appearance of the café/facility.
  • Count cash and close out shift sales, preparing reports on receipts.
Requirements
  • Four-plus years of general food service experience.
  • Supervisory experience.
  • Valid driver's license and qualification under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
Preferred Qualifications
  • Demonstrated ability to work in a fast-paced food operation and make decisions under pressure.
  • Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
  • Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
  • Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
  • Knowledge of computer operations and familiarity with remote data terminals.
  • Commitment to diversity and to serving the needs of a diverse population.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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