Shift Operations Manager

7 days ago


Wilmington, North Carolina, United States InsideHigherEd Full time
Job Title: Shift Supervisor

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Dartmouth Dining Services. As a Shift Supervisor, you will be responsible for overseeing the day-to-day operations of our Courtyard Café, ensuring smooth service, customer satisfaction, and adherence to safety and sanitation procedures.

Key Responsibilities:
  • Oversee and participate in shift operations, including opening and closing procedures.
  • Verify cash in safe and register banks, and set up RDT cash registers.
  • Assign and reassign workforce as needed to balance customer service needs and food preparation timing.
  • Enforce health and sanitation policies, ensuring proper food handling and preparation.
  • Respond to customer comments and complaints, seeking to satisfy customer needs.
  • Oversee cleanliness and general appearance of the café.
  • Count cash and close out shift sales, preparing reports on receipts.
Requirements:
  • Four-plus years of general food service experience.
  • Supervisory experience.
  • Valid driver's license and compliance with Dartmouth College Driver Safety and Motor Vehicle Policy.
Preferred Qualifications:
  • Demonstrated ability to work in a fast-paced food operation and make decisions under pressure.
  • Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
  • Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
  • Knowledge of sanitation regulations and policies, and ability to obtain sanitation certification.
  • Knowledge of computer operations and familiarity with remote data terminals.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application, including your resume and cover letter, to Rachel Sperry at [insert contact information].



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