Animal Care Client Relations Specialist

2 weeks ago


Newtown Square, Pennsylvania, United States United Vision Pet Partners Full time
Position Overview

Are you enthusiastic about providing outstanding support to both animals and their owners?

At United Vision Pet Partners, we are dedicated to creating an environment that promotes continuous professional development and a passion for veterinary care. Our team comprises experienced veterinarians who collaborate closely with our staff, ensuring a nurturing and educational atmosphere.

We are seeking a compassionate and motivated Client Relations Specialist who excels in delivering top-notch customer service. The ideal candidate will possess strong communication skills, particularly in managing challenging conversations with grace and empathy.

Our mission is to offer the highest quality veterinary services while extending kindness and understanding to pet owners. Every team member, from veterinarians to support staff, is committed to performing their roles with professionalism and compassion. Joining our team provides an opportunity to enhance your skills across various facets of veterinary medicine in a supportive and team-oriented environment.

Key Responsibilities:

  • Client Engagement: Create a warm and inviting atmosphere for clients and their pets.
  • Information Management: Accurately gather and update client and pet information.
  • Appointment Coordination: Schedule appointments with urgency and empathy, prioritizing emergency cases.
  • Financial Transparency: Provide clear cost estimates and discuss payment options with compassion.
  • Effective Communication: Respond to client inquiries via phone and email promptly and with care.
  • Record Keeping: Maintain meticulous electronic and paper records, ensuring confidentiality.
  • Crisis Management: Stay composed during emotionally charged situations, offering understanding and support.
  • Client Relationship Building: Foster positive relationships with clients and address concerns professionally.
  • Team Collaboration: Work closely with veterinary staff to ensure coordinated patient care.
  • Administrative Duties: Complete necessary administrative tasks with accuracy and efficiency.

Qualifications:

  • High school diploma or equivalent; additional education in veterinary or customer service is beneficial.
  • Prior experience in a veterinary or customer service role is highly preferred.
  • Exceptional interpersonal skills with a focus on empathy and compassion.
  • Strong organizational abilities and attention to detail.
  • Proficiency in veterinary software and office applications.
  • Ability to remain calm and collected during challenging discussions.
  • A genuine passion for animal welfare and commitment to exceptional service.


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