Client Relations Specialist

2 weeks ago


Kennett Square, Pennsylvania, United States Landhope Farms Full time
Job Overview

Company: Landhope Farms

Position: Customer Service Associate

Employment Type: Full-time and Part-time Opportunities Available

Role Summary: The Customer Service Associate serves as the primary representative of our brand, ensuring an exceptional service experience for all customers. This role encompasses various responsibilities, including supporting our loyalty initiatives, preparing high-quality food items, maintaining the freshness of our beverage offerings, and fostering a welcoming environment that encourages repeat visits.

Key Responsibilities:

  1. Deliver outstanding customer service to all patrons.
  2. Manage cash register operations, including scanning items, processing payments, and providing change.
  3. Adhere to legal requirements by verifying identification for age-restricted purchases.
  4. Maintain accurate cash levels in the register, with regular oversight from management.
  5. Ensure the safety and cleanliness of the store's exterior.
  6. Restock and organize the register area as needed.
  7. Welcome customers and create a pleasant shopping atmosphere, addressing inquiries promptly.
  8. Perform cleaning duties throughout the store, including dusting, mopping, and waste disposal.
  9. Conduct outdoor maintenance tasks, ensuring a tidy and safe environment.
  10. Restock shelves and ensure product availability across all sections.
  11. Work in temperature-controlled areas, handling products safely.
  12. Monitor product expiration dates and manage inventory effectively.
  13. Follow all safety and security protocols established by the company.
  14. Comply with all company policies and procedures as outlined in the employee manual.
  15. Assist with waste management duties.
  16. Take on additional tasks as assigned by management.

Beverage Service Duties:

  1. Monitor coffee stations and refill as necessary.
  2. Prepare coffee and maintain cleanliness in the beverage area.
  3. Ensure all beverage supplies are stocked and accessible to customers.
  4. Maintain the cleanliness of all beverage equipment.
  5. Perform additional tasks related to beverage service as required.

Food Service Responsibilities:

  1. Follow food safety guidelines and check product freshness regularly.
  2. Prepare food items according to customer specifications.
  3. Maintain high standards of cleanliness in food preparation areas.
  4. Utilize appropriate safety equipment while performing cleaning tasks.
  5. Assist with any other food service-related duties as assigned.

Qualifications:

  • Ability to follow safety protocols in all work areas.
  • Positive attitude and a commitment to customer satisfaction.
  • Adaptability to change and effective problem-solving skills.
  • Strong communication and interpersonal abilities.
  • Reliable transportation is necessary.
  • Availability to work various shifts, including weekends and holidays.
  • Must be at least 16 years of age to qualify for this position.

Note:

This job description outlines the primary duties and responsibilities of the Customer Service Associate role. The nature of our business may lead to changes in these responsibilities over time.



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