Guest Services Ambassador
3 hours ago
As a Guest Services Host at East West Hospitality, you'll be the driving force behind creating lasting impressions on our guests. Your exceptional service skills, attention to detail, and ability to think on your feet will make you an invaluable asset to our team.
Key Responsibilities:- Administrative Excellence
- Ensure seamless front office operations by adhering to East West Hospitality's service standards and protocols.
- Efficiently manage office supplies, handle deliveries, and maintain a clean, well-stocked reception area.
- Property and HOA Management
- Execute flawless check-in/out processes and update computer systems for accurate guest information.
- Skillfully handle HOA-related tasks, including key encoding, package coordination, and facilitating residence entrance.
- Effective Communication Hub
- Manage the Request email, ensuring prompt response and accurate creation of work orders and reservations.
- Concierge Support
- Demonstrate comprehensive knowledge of the Village and surrounding areas, utilizing ALICE for effective concierge services.
- Guest Services Excellence
- Uphold East West Hospitality standards consistently, attending meetings, maintaining a professional appearance, and promoting a cooperative atmosphere.
- Competitive hourly rate of $22
- Full-time, year-round employment with opportunities for career growth
- A comprehensive benefits package, including health insurance, dental, vision, and life insurance
- A $1000 Recreation Reimbursement Program and 401(K) Plan with discretionary employer match
- Paid time off and paid sick time, as well as career development trainings and a Perk Spot Discount Program
- A supportive and inclusive work environment that values diversity and promotes work-life balance
We're a family of companies dedicated to delivering exceptional hospitality experiences. Our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, and the environment.
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