Senior Director, Business Relationship Management and Customer Success

23 hours ago


Exton, Pennsylvania, United States Ricoh Americas Corporation Full time
Job Title: Senior Director, Business Relationship Management and Customer Success

Ricoh Americas Corporation is seeking a highly skilled and experienced Senior Director to lead our Business Relationship Management and Customer Success team. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive client satisfaction, retention, and growth.

Key Responsibilities:
  • Lead a team of Business Relationship Managers to deliver exceptional client experiences and drive business growth
  • Develop and implement client success strategies to drive retention and growth
  • Collaborate with cross-functional teams to ensure seamless client experiences
  • Manage client relationships and develop strategic plans to drive business growth
  • Monitor and analyze client feedback to identify areas for improvement
Requirements:
  • 8+ years of experience in Business Relationship Management or a related field
  • Proven track record of driving client satisfaction and retention
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and develop strategic plans
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Ricoh Americas Corporation is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application.



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