Customer Success Manager
1 week ago
iPipeline is building a Customer Success team to drive customer adoption, retention, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO's. Our team focuses on understanding our customers deeply to advocate for them internally and drive customer success.
Key Responsibilities- Partner with internal teams to establish and manage customer relationships.
- Build and foster relationships with senior executives in business and IT to achieve alignment with Business Outcomes.
- Develop and update Customer Success Plans to drive customer value and adoption.
- Recognize opportunities to cross-sell and expand presence in existing accounts.
- Team closely with Professional Services to participate in Governance Calls and Roadmap discussions.
- Drive improvements in customer satisfaction and act as a 'voice of the customer' internally.
- Respond to non-sales related customer requests in a timely fashion.
- 3+ years of strong customer success or account management experience.
- Has handled difficult customers or situations and can demonstrate resolutions.
- Demonstrated ability to take ownership of complex problems.
- Knowledge of the life insurance, annuity, or financial services industry.
- Familiarity with enterprise software and/or hands on software development and delivery experience.
- Ability to create and deliver presentations with compelling messages to technology and business audiences.
- Passion for customer satisfaction and driven to solve customer issues.
- Proven ability to lead and influence cross-functional teams.
- Proven track record of achieving targets and goals in Customer Success, Account Management, or Sales setting.
- Strong tools skills – Microsoft 365 tools, Salesforce, PowerBI.
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Exton, Pennsylvania, United States Ricoh Americas Corporation Full timeJob SummaryWe are seeking a highly experienced Senior Director to lead our Business Relationship Management and Customer Success team. As a key member of our leadership team, you will be responsible for driving client satisfaction, retention, and growth across our top 10-20 strategic clients.Key ResponsibilitiesDevelop and execute client satisfaction...
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Customer Service Operations Manager
4 weeks ago
Exton, Pennsylvania, United States Canteen North America Full timeCompany Overview:Canteen North America is dedicated to enhancing workplace experiences through innovative food and service solutions. We pride ourselves on our commitment to excellence and our ability to connect employees through quality offerings.Position Summary:As the Customer Service Operations Manager, you will play a pivotal role in overseeing daily...
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Customer Relationship Manager
2 weeks ago
Exton, Pennsylvania, United States Wooden Cup, LLC Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Relationship Manager. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesDevelop and...
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Customer Service Representative
3 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timePosition OverviewMaxx Fitness Clubzz is seeking a dedicated, approachable, and enthusiastic individual to join our fitness community.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness is not just a pastime but a rewarding career path. Being part of a rapidly growing brand offers an exceptional opportunity for personal and professional...
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Customer Engagement Specialist
4 weeks ago
Exton, Pennsylvania, United States Citadel Full timePosition OverviewThe Customer Engagement Specialist plays a crucial role in providing outstanding service to clients and potential clients through various communication channels, including phone, email, and chat. This role involves promoting and selling Citadel's diverse range of products and services.Key ResponsibilitiesThe incumbent will assist customers...
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Customer Service Representative
4 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeJob OverviewMaxx Fitness Clubzz is seeking a dedicated, personable, and enthusiastic individual to join our dynamic fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can evolve from a mere pastime into a rewarding and lucrative career. Aligning yourself with a rapidly growing brand is a strategic decision for your professional...
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Customer Support Account Executive
3 weeks ago
Exton, Pennsylvania, United States Citadel Full timePosition OverviewThe Customer Engagement Specialist plays a crucial role in providing outstanding service to both existing and potential clients through various communication channels, including phone, email, and chat. This role involves promoting and selling Citadel's diverse range of products and services.Key ResponsibilitiesThe incumbent will assist...
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Restaurant Operations Manager
3 weeks ago
Exton, Pennsylvania, United States KFC Full timeAbout KFCMitra QSR is one of the largest KFC franchise organizations in the country. We are a high-energy, fast-moving company on a mission to become the top most profitable franchise organization in the Quick Service Restaurant industry.Our CultureWe believe that skills can be acquired, developed, and sharpened over time, but passion is a part of your DNA....
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Customer Service Representative
4 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeMaxx Fitness Clubzz is seeking a dedicated, friendly, and energetic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can evolve from a mere interest into a rewarding and fulfilling career. Joining a rapidly growing brand is an excellent decision for your professional journey.Maxx Fitness Clubzz is a...
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Customer Service Representative
3 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeMaxx Fitness Clubzz is seeking a dedicated, personable, and energetic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can transform from a mere pastime into a rewarding career. Being part of a rapidly growing brand is an excellent choice for your professional journey.Maxx Fitness Clubzz is a premium gym...
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Fitness Operations Manager
3 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeAbout the RoleWe are seeking a highly motivated and experienced Fitness Operations Manager to join our team at Maxx Fitness Clubs. As an Assistant General Manager, you will play a key role in driving sales, managing staff, and creating a positive atmosphere and friendly environment for our members.Key ResponsibilitiesInteract with customers to provide...
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Retail Sales Department Manager
1 day ago
Exton, Pennsylvania, United States Boscov's Department Stores Full timeJob Title: Retail Sales Department ManagerWe are seeking a highly skilled and experienced Retail Sales Department Manager to join our team at Boscov's Department Stores.Job Summary:The successful candidate will be responsible for supervising a team of sales associates, ensuring excellent customer service, and driving sales growth in our retail department.Key...
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Customer Service Representative
24 hours ago
Exton, Pennsylvania, United States J.W. Pepper & Son, Inc. Full timeJob OverviewJ.W. Pepper & Son, Inc. is seeking a skilled Contact Center Tier 2 Agent to join our dynamic team. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and ensuring seamless interactions with our customers.Key ResponsibilitiesRespond to escalated customer service tickets,...
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Customer Service Representative
3 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeMaxx Fitness Clubzz is seeking a dedicated, friendly, and energetic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can transform from a mere hobby into a rewarding career. Being part of a rapidly growing brand is a decision that can shape your future positively.Maxx Fitness Clubzz is a premium gym chain...
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Customer Service Representative
4 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeJob OverviewMaxx Fitness Clubzz is seeking a dedicated, personable, and energetic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness is not just a pastime but a rewarding career path. Being part of a rapidly growing brand offers you an exceptional opportunity.As a premier gym chain, we provide cutting-edge...
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Project Manager
5 days ago
Exton, Pennsylvania, United States NETZSCH Group Full timeNETZSCH Pumps & Systems is a global leader in complex fluid management, prioritizing employee well-being and customer satisfaction. With over 70 years of experience, we develop, produce, and distribute positive displacement pumps worldwide. We seek a dependable Project Engineer to oversee engineering and projects across the project life-cycle. The successful...
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Customer Service Representative
4 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeMaxx Fitness Clubzz is seeking a dedicated, friendly, and enthusiastic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can evolve from a mere pastime into a rewarding and fulfilling career. Aligning yourself with a rapidly growing brand is a wise decision. Maxx Fitness Clubzz is a premium gym chain that...
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Customer Service Representative
4 weeks ago
Exton, Pennsylvania, United States Maxx Fitness Clubs Full timeMaxx Fitness Clubzz is seeking a dedicated, friendly, and energetic individual to join our fitness team.About Maxx Fitness:At Maxx Fitness Clubzz, we believe that fitness can evolve from a mere pastime into a rewarding and lucrative career. Being part of a rapidly growing brand is an excellent decision for your professional journey.Maxx Fitness Clubzz is a...
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Customer Engagement Associate
3 weeks ago
Exton, Pennsylvania, United States La-Z-Boy Full timeCompany OverviewAt La-Z-Boy Incorporated, we believe in the power of comfort, driven by our dedicated team of over 10,000 individuals worldwide. Our mission is to enhance lives through innovative design and exceptional service, fostering an inclusive culture that values each member's unique contributions.Position SummaryThe Sales Consultant is pivotal in...
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Customer Experience Ambassador
2 weeks ago
Exton, Pennsylvania, United States Nothing Bundt Cakes #286 Full timeAbout the RoleWe're seeking a charismatic and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes #286. As a key member of our bakery team, you'll be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and making every visit to our bakery a...