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Customer Success Advocacy Manager

2 months ago

Boston, Massachusetts, United States Recorded Future Full time

Join Our Team as a Customer Advocacy Manager

Recorded Future, a premier intelligence organization with a worldwide footprint, is seeking a passionate individual to become part of our team as a Customer Advocacy Manager. In this pivotal role, you will have the opportunity to highlight our clients' achievements and illustrate the effectiveness of our offerings through genuine testimonials. Your duties will encompass developing influential marketing materials, overseeing client reference initiatives, and partnering with diverse teams to weave these narratives into our marketing efforts. This role is essential for bolstering our brand's reputation and impact.

Your Key Responsibilities as Customer Advocacy Manager

  • Identify and nurture client advocates.
  • Develop engaging marketing materials from client testimonials.
  • Support marketing campaigns with insights from client content.
  • Manage the client reference program and its database.
  • Gather reviews for external platforms.
  • Collaborate with Sales and Customer Success teams on case studies.
  • Track metrics on key clients utilizing Recorded Future.
  • Coordinate with Legal to integrate client advocacy into agreements.
  • Select clients for both virtual and in-person events.

Your Qualifications as Customer Advocacy Manager

  • A minimum of 2 years of experience in marketing.
  • Background in client advocacy, product marketing, or brand marketing.
  • Ability to work autonomously and take initiative.
  • Exceptional attention to detail.
  • Strong skills in relationship-building and collaboration.
  • Proven success with high-profile clients.
  • Outstanding storytelling and communication skills.
  • Experience in managing agencies or vendors.
  • Preferably, familiarity with the cybersecurity sector.

Why Work with Recorded Future?
At Recorded Future, we pride ourselves on being a diverse group of professionals from across the globe who uphold principles of excellence, inclusion, and integrity. Our dedication to delivering intelligence that empowers clients against threats has earned us high acclaim, reflected in our top user ratings and distinguished client roster. Become part of our mission to create a meaningful impact in the world.