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Customer Advocacy Manager
2 months ago
At Recorded Future, we're seeking a skilled Customer Advocacy Manager to lead our client advocacy efforts. As a key member of our marketing team, you'll be responsible for building and nurturing client relationships, creating high-impact marketing assets, and driving the creation of client success stories.
Key Responsibilities:- Develop and execute a client advocacy strategy that showcases the value of our products and services.
- Build and maintain strong relationships with key clients to identify opportunities for success stories and case studies.
- Collaborate with cross-functional teams to integrate client advocacy into broader marketing strategies.
- Manage the client reference program and database to ensure accurate and up-to-date information.
- Partner with Sales and Customer Success teams to collect reviews and testimonials from satisfied clients.
- Develop and maintain metrics to track the success of client advocacy initiatives.
- 2+ years of experience in marketing, preferably in client advocacy, product marketing, or brand marketing.
- Proven ability to build strong relationships with clients and stakeholders.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication and storytelling skills.
- Ability to work independently and collaboratively as part of a team.
As a Futurist at Recorded Future, you'll be part of a dynamic and inclusive team that's passionate about empowering clients with intelligence to disrupt adversaries. Our commitment to high standards, inclusion, and ethics has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
