Customer Success Manager
5 days ago
Cybersixgill is a leading Cyber Threat Intelligence company seeking a talented Customer Success Manager to drive customer satisfaction and retention. The ideal candidate will possess excellent communication skills, a strong technical background, and experience in customer-facing roles within SaaS and B2B environments.
Key Responsibilities:- Customer Onboarding: Ensure seamless onboarding of new customers, providing comprehensive training and support to guarantee complete adoption and integration of our products.
- Customer Retention: Proactively identify and mitigate churn risks, working closely with customers to ensure satisfaction and retention.
- Customer Advocacy: Serve as the voice of the customer, driving continued value of our products and services through strategic advisor relationships.
- Technical Support: Provide ongoing technical support to customers, addressing their concerns and requests in a timely and professional manner.
- Experience in customer-facing roles within SaaS and B2B environments, with a focus on MSSP.
- Excellent written and oral communication skills in English.
- Hands-on technical background, particularly with cyber security products and services.
- Strong team player with self-starter capabilities and a proactive approach.
- Previous experience in a Cyber Threat Intelligence Company - Strong Advantage.
- Spanish communication (written / oral) skills or proficiency in other languages.
Expected travel: a few trips per quarter. The expected salary range for this role is a base of $100,000 - $130,000 per year, commensurate with experience.
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Boston, Massachusetts, United States Cybersixgill Full time{"title": "Customer Success Manager", "description": "Cybersixgill is seeking a skilled Customer Success Manager to drive customer adoption and retention of our cyber threat intelligence solutions. A successful candidate will possess strong communication and problem-solving skills, with the ability to build trust with customers and collaborate with internal...
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