Senior Manager, Customer Advocacy
1 month ago
Snyk is seeking a Senior Manager, Customer Advocacy & Community to lead our customer advocacy and community initiatives. This role will involve crafting and implementing strategic programs to nurture relationships with key customers, amplify Snyk's thought leadership, and validate our platform.
Key Responsibilities:
- Cultivate relationships with key customers and personas through curated programming
- Design and implement customer user group initiatives globally
- Partner with customers for various advocacy efforts, including case studies, webinars, events, and testimonials
- Redesign Snyk's sales reference program globally, serving as a trusted advisor and enablement lead
- Lead Snyk's Executive Customer Advisory board, owning content, meetings, and membership
- Identify and define customer content needs and direction
- Track and report on key success metrics to demonstrate impact
- Implement and scale customer programming for both executives and practitioners, encompassing in-person and virtual events, as well as content creation
Requirements:
- 5+ years of marketing experience with at least 2 years in customer marketing
- Excellent project and program management skills, with a keen eye for detail and ability to thrive in a dynamic environment
- Strong verbal and written communication skills
- Results and metrics-driven mindset, with proficiency in measuring and reporting marketing KPIs
- Experience working with customers and customer-facing teams, and interacting with technical stakeholders at various levels
- Proven track record in implementing and managing customer advocacy programs and communities
- Strategic thinker with the ability to build meaningful relationships and drive engagement
- Collaborative mindset with the capability to work cross-departmentally to achieve shared goals
We're Looking for Someone Who:
- Has experience with security and developer personas
- Has experience with customer reference management software such as ReferenceEdge
- Has experience in organizing and executing impactful executive customer programs
- Has knowledge of the security and developer landscape, contributing valuable insights to our initiatives
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
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