Retail Operations Supervisor

2 weeks ago


Kalispell, Montana, United States LC Staffing Full time
Assistant Manager

LC Staffing, a reputable name in the pawn industry, is seeking an Assistant Manager to enhance our operations. Our company is dedicated to fair transactions and outstanding customer service, specializing in the buying, selling, and pawning of diverse items such as jewelry, electronics, and collectibles. We are looking for a motivated, tech-savvy, and detail-oriented individual to help us grow our online presence.

The Assistant Manager plays a vital role in supporting the manager with the daily operations of the pawnshop. This includes assessing and providing loans on various items, maintaining precise transaction records, and ensuring a high level of customer satisfaction. In addition to performing the duties of a Pawnbroker, the Assistant Manager will oversee and train staff, ensure adherence to regulations, and manage inventory and merchandise effectively.

Key Responsibilities:
  • Provide exceptional customer service and address complaints in a timely manner.
  • Facilitate merchandise sales and accurately process cash transactions, ensuring correct change is provided.
  • Assess items, negotiate loan amounts and terms, manage necessary documentation, and monitor loan statuses.
  • Price and display forfeited items and purchased inventory while maintaining accurate transaction and inventory records.
  • Securely store pawned items, comply with pawnbroker laws and regulations, and collaborate with law enforcement regarding stolen merchandise.
  • Maintain a clean and organized pawnshop, assist in developing policies to improve shop efficiency, and suggest new products or services to attract customers.
  • Train and supervise employees, stay updated on market trends, participate in industry events, and implement best practices for accurate evaluations.
Qualifications:
  • High school diploma or equivalent.
  • Prior experience in a pawnshop or similar environment, with knowledge of pawnbroker laws and regulations.
  • Strong skills in merchandise evaluation, appraisal, negotiation, and customer service.
  • Proficient in cash handling and maintaining accurate records, with attention to detail and strong math skills.
  • Previous supervisory or managerial experience is preferred.
  • Able to lift up to 30 lbs.
Compensation: Starting at $18/hour, commensurate with experience.
Work Schedule: Full-time with weekend availability.
Benefits:
  • Opportunities for professional growth and development.
  • Employee discounts on merchandise.
  • A friendly and supportive work environment.


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