Retail Operations Supervisor
2 weeks ago
LC Staffing is seeking an experienced Assistant Manager to support our operations in the pawn industry. We pride ourselves on our integrity and commitment to providing excellent customer service while dealing in a variety of items such as jewelry, electronics, and collectibles. We are looking for a motivated, detail-oriented individual to enhance our operational efficiency and online presence.
The Assistant Manager plays a crucial role in assisting the manager with the daily functions of the pawnshop. This includes assessing items for loans, maintaining precise transaction records, and ensuring a high level of customer satisfaction. In addition to performing the duties of a Pawnbroker, the Assistant Manager will also oversee staff training, ensure compliance with industry regulations, and manage inventory effectively.
Key Responsibilities:
- Provide outstanding customer service and address complaints in a timely manner.
- Facilitate sales of merchandise and accurately handle cash transactions.
- Assess items, negotiate loan terms, manage paperwork, and track loan statuses.
- Price and showcase forfeited items and inventory, ensuring accurate record-keeping.
- Securely store pawned items, comply with pawnbroker laws, and collaborate with law enforcement as necessary.
- Maintain a clean and organized shop environment, assist in policy development for operational efficiency, and suggest new products or services to attract customers.
- Train and supervise staff, stay updated on market trends, engage in industry events, and implement best practices for evaluations.
- High school diploma or equivalent.
- Previous experience in a pawnshop or similar setting, with knowledge of relevant laws and regulations.
- Strong skills in merchandise evaluation, negotiation, and customer service.
- Proficient in cash handling and record maintenance, with a keen attention to detail.
- Previous supervisory or managerial experience is preferred.
- Ability to lift items weighing up to 30 lbs.
Work Schedule: Full-time, with weekend availability required.
Benefits:
- Opportunities for professional growth and advancement.
- Employee discounts on merchandise.
- A supportive and friendly work environment.
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