Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Broadcast Music Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Affiliate Customer Service Associate. In this role, you will be responsible for providing exceptional customer service to our songwriter and publisher customers, ensuring their satisfaction by addressing front-line inquiries, resolving issues, and providing support with professionalism and empathy.

Key Responsibilities
  • Project an attitude of enthusiasm and willingness to serve customers to deliver an exceptional customer experience.
  • Effectively and efficiently handle a high volume of affiliate contacts and inquiries, primarily via telephone and email.
  • Research and respond to a wide variety of inquiries, including assistance registering songs and account maintenance.
  • Manage routine customer situations, driving clarity through active listening and seeking solutions to respond to customer questions.
  • Capture notes and document relevant details into the CRM system with every contact.
  • Demonstrate accuracy and thoroughness, looking for ways to improve and promote quality, and applying feedback to improve performance.
  • Meet productivity standards, completing work in a timely manner and striving to increase productivity.
  • Escalate inquiries requiring additional research to case management as needed.
Requirements
  • College degree preferred.
  • One-year previous Call Center or similar customer service experience preferred.
  • Music industry experience preferred.
  • Experience with Customer Relationship Management (CRM) tools preferred.
What We Offer
  • Competitive salary range.
  • Performance-based bonuses.
  • Comprehensive benefits package, including health, dental, and vision insurance, 401K with employer match, flexible spending accounts, paid vacation and sick/personal time, 12 paid calendar holidays, paid volunteer time off, summer hours, company-paid life insurance, up to 12 weeks paid parental leave, tuition assistance, commuter benefits, and an amazing and engaging culture.
Equal Opportunity Employer

Broadcast Music, Inc. is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates without regard to race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran's or marital status, disability, or any other cultural factor.



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