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Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Nashville General Hospital Full time
Customer Service Representative

Nashville General Hospital is seeking a Customer Service Representative to join our team in Nashville, Tennessee. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and families. Your primary goal will be to ensure that every patient has a positive experience with our hospital.

Key Responsibilities:

  • Provide exceptional customer service to patients and families
  • Answer incoming calls and respond to patient inquiries
  • Triages calls and directs calls to the appropriate department
  • Be a resource for teammates and customers
  • Be a subject matter expert for medical questions and conditions

Requirements:

  • Graduate of a Medical Assistant or Nursing Assistant Program
  • Certified MA or CNA clinical experience
  • Clinical scheduling experience or equivalent
  • High School Diploma or equivalent
  • Demonstrated proficiency with Microsoft Office programs

About Nashville General Hospital:

Nashville General Hospital is Nashville's original community-based hospital. We are committed to providing high-quality healthcare to our patients and families. Our benefits include medical, dental, and vision insurance, as well as a retirement plan and tuition reimbursement.