Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Service Experts Full time
Why You Should Choose Service Experts

At Service Experts, we're committed to providing exceptional customer service and support. Our team is dedicated to helping you resolve any issues you may have with our products and services.

Key Responsibilities:
  • Answer incoming calls from customers and assist with call routing
  • Maintain good customer relations and ensure all calls meet Service Experts' standards
  • Handle and resolve customer concerns, complaints, and questions by phone, email, or chat
  • Resolve problems by clarifying issues, researching, and implementing solutions
  • Maintain customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adhere to CPI compliance regulations when taking payments over the phone
  • Update capacity planner whenever calls are booked, rescheduled, or cancelled
  • Work with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicate with customers on the status of service calls
  • Assist with dispatching as needed
  • Continually maintain working knowledge of all company products, services, and promotions
Qualifications:
  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training in the use of computers and related systems in an administrative office environment
  • Ability to multi-task and work effectively in a fast-paced and constantly changing work environment
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customers and resolve customer issues, complaints, or concerns
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills

Service Experts is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.



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