Customer Service Representative

4 days ago


Nashville, Tennessee, United States Veterans Canteen Service Full time
Job Summary:

As a Customer Service Representative with the Veterans Canteen Service, you will be responsible for providing exceptional customer service to our valued patrons. This role requires a strong understanding of customer needs and the ability to resolve issues in a professional and courteous manner.

Key Responsibilities:

* Controls, accounts for, and secures all cash stored in the canteen safe as well as all safe transactions involving petty cash, change funds, withdrawals of funds, coupon transactions, etc.
* Accounts for and verifies all withdrawals and deposits of funds. Reviews all sales journals and conducts regular reconciliations of all accounts.
* Prepares merchandise, food, or supply purchases orders; verifies invoices; and maintains accurate records of merchandise, food, and supplies in-stock inventory.
* Maintains facilities appearance, merchandise/food displays, and presentation; stocks and restocks shelves; confirms basic stock list (BSL) status; reports unexplained losses/shortages of cash, funds, or assets.
* Provides floor coverage as necessary to maintain quality customer service; fills in for associate breaks/leave or other required circumstances.

Requirements:

* Minimum of 1 year of direct food/retail supervisory experience
* Proficient computer skills using Microsoft applications (Word, Excel, etc.)
* Experience with POS Systems
* Minimum of 3 years customer service experience
* Exceptional verbal and written communication skills.

Benefits:

* Competitive benefits package, including Child Care Subsidy Program, Public Transportation Benefits (Bus Pass), Annual Cost of Living Pay Increases, Major Medical, Dental, Vision Insurance & Life Insurance, Vacation & Sick Leave, and 11 (paid) Federal Holidays
* Company Contribution to Retirement Savings Plan

About Us:

The Veterans Canteen Service is a leading provider of hospitality services to our nation's veterans. With over 78 years of experience, we are committed to providing exceptional service and support to our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

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