Evening Guest Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Evening Guest Service Representative to join our team at Staybridge Suites Rochester. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and concerns in a timely and professional manner.
- Manage the front desk, handling check-ins, check-outs, and guest requests with efficiency and accuracy.
- Assist with room assignments, key card distribution, and other administrative tasks as needed.
- Collaborate with the housekeeping team to ensure guest rooms are clean and ready for occupancy.
- Participate in ongoing training and development to enhance your skills and knowledge in guest service and hotel operations.
Requirements:
- High school diploma or equivalent required; some college or hospitality experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
- A competitive hourly rate and opportunities for advancement.
- A fun and supportive work environment with a team-oriented culture.
- Free coffee and snacks, plus discounts on hotel stays and amenities.
- Ongoing training and development opportunities to enhance your skills and knowledge.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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