Customer Service Associate

4 weeks ago


West Chicago, Illinois, United States Mapei Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring a positive customer experience and building strong relationships with our clients through professional, timely, and accurate order processing.

Key Responsibilities:
  • Process customer orders with accuracy and efficiency, ensuring timely and effective order entry, assignment of ship dates, and shipping locations.
  • Resolve credit hold issues with customers, accounting, and sales teams, and scan order documents into the optical storage system.
  • Apply barcodes to documents and scan order documents into the optical storage system.
  • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
  • Review shipping reports, bills of lading, invoices, orders, customer requirements, and other records to determine priorities and shipping methods required to meet shipping and customer receiving schedules.
  • Utilize CRM application to verify special pricing, resolve price discrepancies in collaboration with sales, accounting, and customers.
  • Process Service-Related Complaints (SRC) and ensure complete resolution.
  • Manage customer returns in accordance with standard procedures.
  • Schedule and initiate customer returns.
  • Respond to customer inquiries via phone and email regarding order status, including shipping information, inventory availability, freight costs, and pricing.
Qualifications:
  • High school diploma or equivalent, plus a minimum of two years of related experience and/or training.
  • Ability to work with a personal computer in a Windows environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.
  • Microsoft Dynamics 365 preferred.
What's in it for you:
  • Highly competitive base pay.
  • FREE medical insurance for employees or a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 days of paid and sick and vacation time annually (proration applies year one).
  • 401K retirement with up to 6% matching program.
  • Tuition reimbursement programs.
  • Excellent dental, vision programs, flex spending accounts, employer-paid life insurance.
  • Free tele-med physician services.
  • Various other company employee-centric perks initiatives, including discounted home/auto insurance programs, supplemental life insurance, and more.

MAPEI is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

About Us:

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Our products are sold in residential and commercial channels, including national retail organizations. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work into the development of sustainable products.



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