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Customer Service Operations Associate

2 months ago

Chicago, Illinois, United States Wolters Kluwer Full time
Customer Service Operations Associate

Wolters Kluwer is a global leader in professional information services, and we are currently seeking a dynamic Customer Service Operations Associate to join our growing teams across the country.

Responsibilities:
  • Deliver prompt, convenient, and professional customer service to assigned clients
  • Provide front-line consultative customer service for client inquiries via email and phone
  • Determine customer goals, challenges, needs, and requests utilizing product and industry knowledge to provide solutions and initiate orders
  • Proactively manage the order process, probe for cross-selling opportunities, and develop positive working relationships with clients and strategic partners nationwide
  • Subject matter expert of the department, company, and industry
  • Promote additional offerings to meet client needs
  • Successfully manage financial transactions
  • Be an ambassador for Wolters Kluwer within the industry
Qualifications:
  • A minimum of one year of customer service administration and/or client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail, and/or legal industry
  • Bachelor's degree from an accredited college/university or equivalent customer service experience
  • Ability to absorb product knowledge quickly and process information to apply to client needs
  • Able to make sound business decisions and exercise discretion and judgment
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills, along with excellent organizational, time management, and multi-tasking skills
  • Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook