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Customer Service Associate
2 months ago
Job Summary:
The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, is seeking a highly motivated and customer-focused Customer Service Associate to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring a safe and enjoyable environment for all guests, and supporting the day-to-day operations of the facility.
Key Responsibilities:- Provide exceptional customer service to clients, including responding to inquiries, resolving issues, and ensuring a positive experience.
- Assist with facility duties, including cash handling, event setup, and scorekeeping.
- Responsible for front desk duties, including processing transactions and maintaining a clean and organized workspace.
- Support program coordinators with on-ice and off-ice programming, including assisting with event setup and breakdown.
- Ensure a safe and enjoyable environment for all guests, including maintaining a clean and organized facility and adhering to all safety protocols.
- High School degree or equivalent experience preferred.
- Preferred 1-year ice rink operations/hockey experience.
- Must be able to lift 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 20 lbs.
- Experience using registration/facility/point of sale software preferred.
- CPR Certification or will be trained.
The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, is an equal opportunity employer that values diversity at all levels. We are passionate about giving back to the local community and providing access to multipurpose rooms, event spaces, program registrations, and drop-In admissions. If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
