Customer Service Associate
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at the Fifth Third Arena. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring a safe and enjoyable environment for all guests, and supporting the day-to-day operations of the facility.
Key Responsibilities- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
- Assist with facility duties, including cash handling, event support, and maintenance of the facility.
- Work effectively with the front desk team to ensure seamless check-in and check-out processes for clients.
- Maintain a clean and organized environment, adhering to health and safety standards.
- Support program coordinators with on-ice and off-ice programming, ensuring a smooth and enjoyable experience for all participants.
- High school degree or equivalent experience preferred.
- Preferred 1-year ice rink operations/hockey experience.
- Ability to lift 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 20 lbs.
- Experience using registration/facility/point of sale software preferred.
- CPR Certification or willingness to obtain.
The Fifth Third Arena, Blackhawk Community Ice Rink, LLC, is a state-of-the-art facility that offers a unique blend of hockey, entertainment, and community programming. As a member of our team, you will be part of a dynamic and passionate group of individuals who are dedicated to delivering exceptional experiences for our clients and guests.
We are an equal opportunity employer that values diversity and inclusion. We welcome applications from individuals who share our commitment to providing exceptional customer service and supporting the growth and development of our community.
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Customer Service Associate
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