Customer Service Associate II

1 week ago


Chicago, Illinois, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at Marshalls. As a key member of our store team, you will play a critical role in providing exceptional customer service and supporting the overall success of our store.

Key Responsibilities
  • Provide excellent customer service by greeting customers, responding to their needs, and resolving any issues in a timely and professional manner.
  • Act as a visual deterrent to prevent potential loss and dishonesty by maintaining a visible presence in the store and monitoring customer behavior.
  • Support the District Loss Prevention Manager and Store Management by executing core responsibilities and adhering to Company policies and procedures.
  • Exercise sound judgment in decision-making to ensure the safety of yourself, others, and the protection of the Company brand.
  • Perform a closing safety sweep of the store with a member of management and document required incidents in AIIM Case Management.
Requirements
  • Strong verbal and written communication skills.
  • Sound decision-making skills and ability to take initiative.
  • Ability to prioritize and organize workload and manage time effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.
What We Offer

We offer a competitive starting pay range of $ to $ per hour, as well as a range of benefits including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.



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