Customer Service Representative

4 weeks ago


West Chicago, Illinois, United States Ball Horticultural Full time
Job Summary

Ball Horticultural Company is seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our Call Center team, you will provide exceptional customer service and support to our wholesale and retail growers throughout North America.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries, orders, and concerns in a timely and professional manner.
  • Qualify potential customers and establish new customer accounts to drive business growth.
  • Handle customer complaints and concerns, working to resolve issues and build trust with our customers.
  • Cross-train in all Customer Relations functions to provide comprehensive support to customers.
  • Provide full spectrum support to customers regarding product selection, order placement, and tracking information.
  • Perform order tracking and investigative work, including plant tags, freight, and backordered plant material.
  • Assist in executing reports and documents to help customers rebook orders each season.
  • Handle phone and email inquiries regarding literature requests.
Requirements
  • At least 2 years of customer service, marketing, or inside sales experience required.
  • High School Diploma or GED required; Associate or bachelor degree in business, marketing, sales, or horticulture preferred.
  • Experience with Microsoft Office and SAP software systems a plus; proficiency in Excel required.
  • Demonstrated experience in working well independently and as part of a team.
  • Excellent verbal, written, and organizational skills required.
  • Competency in French or Spanish a plus.
What We Offer

Ball Horticultural Company offers a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



  • Chicago, Illinois, United States Unique Repair Service Full time

    Customer Service RepresentativeAre you looking for a challenging and rewarding career in customer service? We're seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unique Repair Services.Key Responsibilities:Promptly answer calls and respond to customer inquiries in a professional and courteous manner.Create work...


  • West Chicago, Illinois, United States Global Furniture Group Full time

    Customer Service Representative Job DescriptionGlobal Furniture Group is seeking a highly skilled Customer Service Representative to join our team at our Atlanta, GA distribution center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their...


  • West Chicago, Illinois, United States Global Furniture Group Full time

    Customer Service Representative Job DescriptionGlobal Furniture Group is seeking a highly skilled and customer-focused Customer Service Representative to join our team at our Atlanta, GA distribution center. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met,...


  • West Chicago, Illinois, United States Global Furniture Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Global Furniture Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to customer inquiries...


  • West Chicago, Illinois, United States BALL HORTICULTURAL COMPANY Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our customers and sales representatives, resolving order shortages, and monitoring daily SAP reports.Key ResponsibilitiesConduct outgoing notification calls to...


  • West Chicago, Illinois, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Create a great customer experience...


  • West Chicago, Illinois, United States Domino's Pizza LLC Full time

    About the JobWe're on the hunt for a talented Customer Service Representative to join our dynamic team at Domino's Pizza LLC. As a key member of our crew, you'll be responsible for delivering exceptional customer experiences and ensuring our customers receive the best possible service.Responsibilities Provide top-notch customer service to our valued...


  • West Chicago, Illinois, United States Lakeshore Recycling Systems Full time

    Temp Services Care Agent RoleThe Temp Services Care Agent is a key member of our sales team, responsible for delivering exceptional customer service and driving sales growth for Lakeshore Recycling Systems.Key Responsibilities:Customer Engagement: Take incoming sales calls to understand customer needs, provide tailored proposals, and close sales.Lead...


  • West Chicago, Illinois, United States Mapei Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at MAPEI. As a key member of our customer-facing team, you will be responsible for ensuring a positive customer experience and strengthening customer relationships through professional, timely, and accurate order processing.Key ResponsibilitiesProcess customer orders...


  • West Chicago, Illinois, United States PackSmart, Inc. Full time

    Job OverviewPackSmart, Inc. is seeking a skilled Customer Service Representative to join our dynamic sales team. As a key member of our team, you will play a pivotal role in supporting our sales efforts by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.Key...


  • Chicago, Illinois, United States Wisconsin Public Service Full time

    Customer Consultant - InboundPGL, a subsidiary of WEC Energy Group, is seeking a highly motivated and customer-focused individual to join our dynamic customer service team in Chicago, Illinois.Key Responsibilities:Resolve customer contacts involving billing, payments, service offerings, and service ordersReceive and report emergencies and outages to service...


  • Chicago, Illinois, United States Dan Ray - State Farm Agent Full time

    {"h1": "Customer Service Representative Job Description", "p": "At Dan Ray - State Farm Agent, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional client experiences, resolving customer inquiries, and coordinating with other agency team...


  • Chicago, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Chicago, Illinois, United States TelAssist Full time

    Customer Service Representative Job DescriptionAt TelAssist, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers.Key Responsibilities:Handle incoming calls in a professional and friendly mannerProvide and...


  • Chicago, Illinois, United States Moon Moments Ltd Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our sales and marketing team at Moon Moments Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Meet with customers to provide...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    Customer Service Representative Job Description **Job Summary:** We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, ensuring their satisfaction with our...


  • Chicago, Illinois, United States Costa Ivone LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Costa Ivone LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling high-volume calls, and performing administrative...


  • Chicago, Illinois, United States Housing Headquarters Inc Full time

    Customer Service Representative Job DescriptionHousing Headquarters Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Respond to customer...


  • Chicago, Illinois, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...


  • Chicago, Illinois, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Sun Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Manage large volumes...