Cashier - Customer Service Associate

4 hours ago


Chicago, Illinois, United States Floor & Decor Full time
Job Title: Cashier - Customer Service Associate

As a Cashier - Customer Service Associate at Floor & Decor, you will be the first and final interaction for our customers. You will be responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions, and providing every customer with an exceptional experience.

Key Responsibilities:
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend our products, and excite customers about their purchase.
  • Provide above and beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Act and work in a manner consistent with the company's core values.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check, and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag, and display merchandise as required.
  • Be able to create price tags and merchandise signs.
Requirements:
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.


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