Front Desk Team Lead

2 days ago


San Diego, California, United States Lodging Dynamics Full time

**About the Job

Lodging Dynamics Hospitality Group is a national hospitality management company that has been serving the industry for over 30 years. As a Front Desk Supervisor, you will be part of a team that operates hotels across many states and among several brands, including Marriott and Hilton.

We are seeking a highly motivated and organized individual to join our Front Office team as a Front Desk Supervisor. The successful candidate will have a minimum of 1 year experience as a Front Desk supervisor and a minimum of 2 years experience in the hospitality field.

Key Responsibilities:

  • Ensure Front Desk policies and procedures are consistently followed.
  • Provide constant support for our Front Desk team.
  • Responsible for training Front Desk staff to provide outstanding customer service and hospitality.
  • Supervising staff and all Front Desk activities including check-ins and check-outs, phone etiquette, handling high balances, and maintaining inventory in our gift shop.
  • Act as a liaison between departments and ensure proper communication takes place with the Front Desk.
  • Generating reports and feedback for presentation to the Front Office and Front Desk managers.
  • Performing administrative duties such as filing and updating records, among others, as needed.
  • Resolving escalated customer complaints in a swift, efficient, and courteous manner.
  • Verify Front Desk bank and ensure all transactions are following proper cash handling procedures.
  • Follow Hilton brand standards for 2 Hilton brands.

Requirements:

  • Minimum of 1 year experience as a Front Desk supervisor.
  • Minimum of 2 years experience in the hospitality field.
  • Ability to work both AM and PM shifts.
  • Available to work weekends and holidays.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities.

What We Offer:

  • A competitive salary of $50,000 - $60,000 per year, depending on experience.
  • A full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits.
  • Paid time off for full AND part-time associates.
  • Travel discounts at hotel partners and franchises around the world.
  • Participation in our Wellness program.
  • On-demand pay opportunities for instant pay between paychecks.
  • Leadership development program and growth opportunities.


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