Senior Order Processing Coordinator

2 weeks ago

Wallingford, Connecticut, United States Weatherford Full time
OVERVIEW

Weatherford stands as a premier global provider of energy services. Our expert team collaborates with clients to enhance their resources and unlock the full potential of their assets. With operations spanning manufacturing, research and development, service, and training facilities, we are the partner of choice for strategic solutions that bring efficiency, adaptability, and accountability to energy operations.

Our focus is on technological advancement, digital solutions, and establishing our presence in the evolving energy sector. The capability to deliver integrated solutions across our segments is vital for growth in our core operations and the energy transition.

Energy producers encounter distinct challenges daily, and it is our mission to devise solutions that improve safety, streamline processes, and maintain uptime to meet or surpass their objectives. We operate throughout the global energy landscape, employing some of the industry's most talented and diverse professionals. At Weatherford, we recognize the value each individual contributes. We embrace diversity in all its forms and take pride in our workforce. We invite you to become part of our passionate, skilled, world-class team.

Joining Weatherford means becoming part of a larger community grounded in our core values and driven to create innovative solutions for our clients. We celebrate each other's achievements, grow together, and continuously learn from one another. Individually, we are remarkable. Together, we are unstoppable. We are One Weatherford.

Weatherford provides competitive compensation, a comprehensive benefits package, and offers a challenging and rewarding career path, balancing structure and flexibility to shape your own journey.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

RESPONSIBILITIES

Weatherford is seeking an Order Management Lead. In this role, you will be part of a supportive and inclusive team within a dynamic and progressive environment. Weatherford offers comprehensive training, excellent benefits, and outstanding career advancement opportunities.

Job Purpose

As the Order Management Lead, you will oversee incoming manufacturing and repair orders, procure pricing from suppliers and previous internal orders, and formulate cost estimates for oil and gas equipment. Your primary responsibilities will include efficiently tracking orders and effectively communicating and expediting customer orders to ensure satisfaction. You will also be responsible for conveying lead time delivery based on inputs from Planning and Procurement.

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE
  • Uphold the highest standards of corporate governance, ensuring all activities are conducted ethically and in compliance with the Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices.
  • Prioritize Quality, Health & Safety, Security, and environmental protection as core values, ensuring no intentional risk to employees, processes, customers, or communities.
  • Pursue continuous improvement in Health, Safety, Security & environmental protection, incorporating responsible care, process vulnerabilities, and best business practices to exceed customer expectations.
QUALITY
  • Stay informed about the Company's Quality policies and actively participate in the compliance and enhancement of Weatherford's Management System.
  • Maintain service quality as a top priority across all business areas while consistently seeking improvement opportunities.
OPERATIONS
  • Manage order processing and quoting specific customer requirements.
  • Input orders received from domestic and international intercompany customers.
  • Oversee order management through completion, ensuring accountability for all orders based on customer specifications, including expediting as necessary.
  • Respond promptly to customer inquiries.
  • Handle a high volume of orders and ensure timely responses to all communications with thorough due diligence.
  • Coordinate requests for quotations with external vendors, engineering, and manufacturing.
  • Facilitate order modifications with customers and manufacturing.
  • Provide technical assistance as required.
  • Maintain the intercompany price book.
  • Create and sustain product cost models that accurately reflect data.
  • Develop and manage customer quotations, including pricing and delivery terms.
  • Identify opportunities for cost reduction.
  • Recognize potential order issues and implement corrective actions to prevent delays and customer dissatisfaction.
  • Collaborate with Planning, Procurement, production, shipping, and warehouse teams regarding availability, delivery times, and orders.
  • Manage customer returns and order cancellations.
  • Oversee order entry and processing, including validation, pricing, and delivery scheduling.
  • Guide staff on cost estimating and pricing workflows.
  • Provide accurate cost estimates to ensure profitable sales of products/services.
  • Request quotes from suppliers to obtain equipment pricing.
  • Update and maintain customer orders in the organization's ERP system.
  • Work with sales and customer service teams to resolve order issues and discrepancies.
  • Participate in on-call rotation as scheduled.
  • Perform various other duties as assigned by the supervisor within the job's physical constraints.
COMMUNICATION
  • Maintain effective communication with all key stakeholders, both internal and external where appropriate.
FINANCIAL
  • All employees are accountable for financial responsibility, whether managing a function budget or their own expenses.
  • Ensure costs incurred are within approved budgets and processed within agreed time frames, adhering to relevant financial policies and procedures.
PEOPLE & DEVELOPMENT
  • Employees are responsible for their career development within the Company, including completing necessary training to enhance their knowledge, skills, and experience.
  • Engage regularly with line managers to discuss personal performance, objectives, and opportunities for skill enhancement.
VISION & LEADERSHIP
  • Exhibit leadership, ethical behavior, and adherence to Weatherford standards at all times.
QUALIFICATION

Knowledge, Skills & Abilities

REQUIRED
  • Minimum of 3 years of experience in shipping, logistics, or supply chain within a manufacturing or oil and gas-related environment.
  • Ability to create accurate cost models.
  • Proficient in developing and interpreting complex reports from diverse data sources.
  • Capable of working independently and collaboratively within a team.
  • Knowledge of budgeting and cost control methods.
  • Familiarity with cost estimating techniques.
  • Strong organizational, verbal, and written communication skills.
  • Experience in a fast-paced environment managing multiple tasks and priorities.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Understanding of order management systems.
  • Knowledge of procurement and supply chain techniques.
  • Solid grasp of manufacturing processes, materials, and technology.
  • Ability to work across different time zones.
PREFERRED
  • Proficiency in SAP, Microsoft Dynamics 365, or other ERP/CRM software systems.
  • Bachelor's degree in Engineering, Manufacturing, Business, Supply Chain, Finance, or a related field preferred, or equivalent work experience.

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