Current jobs related to Head of Guest Relations - New York, New York - Soho House & Co.

  • Guest Service Agent

    1 month ago

    New York, New York, United States Hilton Head Health Full time

    Join Our Team at Hilton Head HealthWe are seeking a highly skilled and passionate Guest Service Agent to join our expanding Guest Services department. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of remarkable.Key Responsibilities:Manage the welcome...

  • Executive Assistant to Head of Investor Relations

    4 weeks ago

    New York, New York, United States Solomon Page Full time

    Executive Assistant to Head of Investor RelationsA leading global asset management firm in Midtown Manhattan is seeking a highly skilled Executive Assistant to support the Head of Investor Relations and other members of the team. The ideal candidate will have a minimum of 5-7+ years of high-level administrative support experience working in financial...

  • Guest Relations Manager

    3 days ago

    New York, New York, United States IHMS LLC. Full time

    Job SummaryAs a Guest Relations Manager at IHMS LLC., you will be responsible for overseeing the Guest Relations function, ensuring seamless service delivery and maintaining the highest standards of hospitality. This role requires a strong leader who can motivate and guide a team to provide exceptional guest experiences.Key Responsibilities:Manage and direct...

  • Guest Relations Manager

    1 month ago

    New York, New York, United States Sempre Oggi Full time

    Guest Relations ManagerSempre Oggi is seeking an experienced and passionate Guest Relations Manager to join our growing team. As a key member of our team, you will be responsible for building strong relationships with our guests and ensuring their experience is exceptional.Key Responsibilities:Manage reservations and guest bookings to ensure seamless...

  • Guest Relations Manager

    3 weeks ago

    New York, New York, United States Sempre Oggi Full time

    Guest Relations ManagerSempre Oggi is seeking an experienced and passionate Guest Relations Manager to join our growing team. As a key member of our team, you will be responsible for building strong relationships with our guests and ensuring their experience is exceptional.Key Responsibilities:Manage reservations and guest bookings to ensure seamless...

  • Head of Americas Investor Relations

    2 weeks ago

    New York, New York, United States Jones Lang LaSalle Full time

    Objective of Role:LaSalle Investment Management is seeking an experienced professional to join the Investor Relations team as Head of Americas for Investor Relations.This new leader will oversee the Americas Investor Relations team, which currently comprises 4 members, and spearhead growth of the team's coverage and of the equity raised from the Americas...

  • Guest Relations Ambassador

    3 weeks ago

    New York, New York, United States The Mark Full time

    Guest Relations AgentWe are seeking a highly motivated and detail-oriented Guest Relations Agent to join our team at The Mark. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Provide prompt and courteous assistance to guests...

  • Guest Relations Manager

    4 weeks ago

    New York, New York, United States IHMS LLC. Full time

    Job Title: Guest Relations ManagerJob Summary:The Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience at our hotel. This includes managing the front desk, handling guest complaints, and coordinating with other departments to provide exceptional service.Key Responsibilities:Manage the front desk and...

  • Head of Americas Investor Relations

    2 weeks ago

    New York, New York, United States JLL Full time

    Job Title: Head of Americas Investor RelationsWe are seeking an experienced professional to join our Investor Relations team as Head of Americas. This role will oversee the Americas Investor Relations team and spearhead growth of the team's coverage and of the equity raised from the Americas region.Key Responsibilities:Lead the Americas Investor Relations...

  • Guest Relations Coordinator

    1 week ago

    New York, New York, United States Major Food Group LLC Full time

    Job DescriptionMajor Food Group LLC is seeking a skilled Guest Relations Coordinator to provide exceptional customer service and support to our guests.The ideal candidate will possess excellent communication skills, a pleasant demeanor, and the ability to adapt to challenging situations. They will be responsible for managing reservation books, handling...

  • Head of US Public Relations

    4 weeks ago

    New York, New York, United States Franklin Templeton Full time

    Job SummaryFranklin Templeton is seeking a highly skilled and experienced Head of US Public Relations to join our team. As a key member of our communications team, you will be responsible for shaping and executing the company's public relations strategy for the US and Canada.Key ResponsibilitiesDevelop and implement a comprehensive global public relations...

  • Head of Investor Relations

    4 weeks ago

    New York, New York, United States DailyPay Full time

    Job Title: Head of Investor RelationsAt DailyPay, we're transforming the way people get paid. As a fast-growing financial technology company, we're seeking an experienced and strategic Head of Investor Relations (IR) to lead our efforts in building and managing relationships with the investment community as we prepare for our Initial Public Offering...

  • Head of US Public Relations

    4 weeks ago

    New York, New York, United States Franklin Templeton Full time

    Job Title: Head of US Public RelationsAt Franklin Templeton, we're driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented...

  • Guest Relations Host

    2 weeks ago

    New York, New York, United States Open Road Auto Group Full time

    Job Title: Guest Relations HostAt Open Road Auto Group, we are seeking a highly skilled Guest Relations Host to join our team. As a Guest Relations Host, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive experience for all visitors.Key Responsibilities:Maintain confidentiality of company...

  • Head of Investor Relations

    4 weeks ago

    New York, New York, United States DailyPay Full time

    About DailyPayDailyPay, Inc. is a leading financial technology company that is transforming the way people get paid. Our award-winning technology platform helps America's top employers build stronger relationships with their employees by providing a voluntary employee benefit that enables workers to feel more motivated to work harder and stay longer on the...

  • Assistant Guest Relations Manager

    1 month ago

    New York, New York, United States Cipriani Full time

    Job Title: Assistant Guest Relations ManagerWe are seeking a highly skilled and experienced hospitality professional to join our team as an Assistant Guest Relations Manager at Cipriani. This role plays a crucial part in delivering exceptional guest experiences and ensuring the highest standards of customer service.Key Responsibilities:Assist the Director of...

  • Head of Investor Relations

    7 days ago

    New York, New York, United States DailyPay Full time

    About UsDailyPay, Inc. is revolutionizing the way people receive their pay. As the industry's leading on-demand pay solution, DailyPay utilizes an award-winning technology platform to help top employers build stronger relationships with their employees. This voluntary employee benefit empowers workers to feel more motivated to work harder and stay longer on...

  • Guest Relations Coordinator

    2 months ago

    New York, New York, United States Vic's Full time

    Position OverviewAt Vic's, we pride ourselves on our culinary excellence rooted in authentic Italian traditions, focusing on artisanal pasta and pizza crafted with locally sourced ingredients.We are in search of a skilled **Guest Relations Coordinator** who thrives in dynamic environments and radiates positive energy.Our ideal candidates are responsible,...

  • Booking Producer

    2 days ago

    New York, New York, United States NewsMax Media Full time

    Job Summary:As a Booking Producer at Newsmax, you will play a key role in identifying and securing top-tier guests for our broadcasts. Your expertise in guest relations and talent acquisition will be essential in building strong relationships with newsmakers, experts, and celebrities. You will work closely with our Executive Producers to pitch story ideas...

  • Executive Chef Assistant

    1 month ago

    New York, New York, United States Hilton Head Health Full time

    About the RoleWe are seeking a highly skilled Sous Chef to join our culinary team at Hilton Head Health, a leader in wellness innovation since 1976. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of our guests while enjoying a positive work environment with excellent employee benefits and perks.Our kitchen...

Head of Guest Relations

2 months ago

New York, New York, United States Soho House & Co. Full time
Position Overview

The Opportunity...

At Soho House & Co., the role of a Maitre'D is centered around a deep commitment to exceptional customer service and hospitality. This position entails overseeing the Host and Reception teams, ensuring that every guest enjoys a delightful and memorable experience. The Maitre'D is also instrumental in onboarding and training new staff members on reservation management, restaurant protocols, and service procedures.

Key Responsibilities:

  • Maintain a constant presence on the floor to ensure guest satisfaction.
  • Support and uphold operational standards while adapting to changes and promoting a positive work environment.
  • Supervise the Host and Reception teams, providing constructive feedback and coaching to enhance member and guest relations.
  • Collaborate with the General Manager to develop and maintain departmental procedures.
  • Review reservations to identify special guest requirements and ensure their needs are met.
  • Address guest disputes and claims promptly, ensuring clear communication of next steps.
  • Keep all systems updated with accurate information, adhering to Soho House standards and compliance regulations.

Essential Skills and Qualifications:

  • At least 5 years of relevant experience, with a minimum of 3 years in a supervisory role.
  • Proven ability to lead and cultivate a welcoming and engaging atmosphere within the Reception Team.
  • Experience with OpenTable, Salesforce, and Opera systems is required.
  • Skilled in managing high-volume phone inquiries with professionalism and efficiency.
  • Strong problem-solving abilities and conflict resolution skills.
  • Detail-oriented with the capacity to multitask in a fast-paced environment.
  • Excellent communication skills, with the ability to follow both written and verbal instructions.
  • Willingness to work flexible hours, including nights, weekends, and holidays as necessary.

Why Choose Soho House & Co.?

Soho House offers competitive compensation packages that include a range of global benefits and perks. Whether you are looking for entry-level opportunities or seeking to advance your career, we provide training to develop both technical and managerial skills.

  • Health Care + 401K: Full-time employees are eligible for comprehensive benefits, including medical, dental, and vision coverage, along with a retirement plan featuring a 2% match.
  • Paid Time Off: Full-time employees receive sick days and vacation days.
  • Career Development: Opportunities for career progression are available both domestically and internationally, in managerial or technical capacities.
  • Soho Impact: We empower our community to create positive change through mentoring, apprenticeships, local outreach, and sustainability initiatives.
  • Learning & Development: A wide array of courses, both internally and externally run, are accessible to all employees.
  • Cookhouse & House Tonic: Join us in celebrating our passion for food and drink through monthly events and training sessions.
  • Team Events: Participate in a variety of fun events each month, from fitness sessions to cinema screenings and art classes.
  • Team Meal: Enjoy a substantial meal free of charge while on duty in our Houses & Restaurants.

Compensation for this role will be determined based on experience and other factors permitted by law.