Guest Relations Coordinator

1 week ago


New York, New York, United States RHS WINE LLC Full time
RHS WINE LLC is Hiring a Hospitality Reception Specialist

We are looking for dedicated hosts to enhance our exceptional service at RHS WINE LLC. This role offers a unique chance to collaborate with enthusiastic hospitality professionals in a company that prioritizes the development and success of its Team Members. Our mission is to provide remarkable experiences for all our patrons.

Key Responsibilities:

  • Exhibit a high standard of hospitality and professionalism with all Team Members and guests.
  • Uphold the privacy of guests and Team Members at all times.
  • Greet and seat guests, ensuring they feel at ease while waiting.
  • Foster and nurture relationships with existing members on a personal level.
  • Demonstrate proactivity, resourcefulness, and composure when addressing challenges.
  • Possess knowledge of menu offerings, table arrangements, and seating allocations.
  • Assist with both opening and closing duties.
  • Manage or update reservations for private events and dining experiences.
  • Support fellow team members to uphold high service standards and operational effectiveness.
  • Communicate professionally with internal staff and guests through various channels.
  • Ensure cleanliness and proper stocking of restrooms.
  • Provide assistance to the concierge team as required.

Qualifications:

  • Previous experience in a door team role within a fine dining or hotel environment.
  • Exhibit a positive demeanor, strong sense of responsibility, and ownership of the position.
  • Passionate about crafting memorable experiences for guests.
  • Ability to maintain composure and positivity in high-pressure scenarios.
  • Strong attention to detail coupled with excellent communication abilities.
  • Team-oriented with a commitment to punctuality, reliability, and professionalism.
  • Proficient in Microsoft Office and comfortable with technology.
  • Demonstrate a robust work ethic, urgency, and effective prioritization skills.
  • Fluency in both written and spoken English.
  • Able to lift and maneuver items weighing up to 30 pounds safely.
  • Capable of standing for extended periods and performing repetitive tasks.
  • All employees must adhere to applicable health mandates.

RHS WINE LLC is an equal opportunity employer, ensuring fair consideration for all applicants regardless of race, color, religion, gender, or other protected characteristics.



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