Guest Room Specialist

1 week ago


New York, New York, United States The Pierre, a Taj Hotel Full time
Guest Room Specialist Job Description

Overview:

Guest Room Specialists play a crucial role in ensuring the cleanliness and comfort of accommodations within our esteemed establishment. A keen eye for detail, professionalism, and a welcoming attitude are vital attributes for this role. Alongside routine room servicing, specialists may also undertake special cleaning assignments as required.

Responsibilities:

  • Comply with payroll and key management protocols
  • Interpret and execute room assignment directives
  • Organize and replenish cleaning supplies and guest amenities
  • Thoroughly clean, sanitize, and prepare guest rooms on a daily basis
  • Make beds and perform vacuuming duties
  • Ensure guest rooms are prepared for new arrivals
  • Manage 'do not disturb' requests and callbacks
  • Maintain the cleanliness of hallways and linen storage areas
  • Restock room supplies at the conclusion of each shift
  • Handle room service items appropriately
  • Report any maintenance issues or damages
  • Adhere to uniform and grooming standards
  • Assist guests with their needs as required
  • Properly manage all equipment and supplies
  • Respond effectively to hotel emergencies
  • Carry out additional tasks as assigned

Qualifications:

  • At least two years of experience in housekeeping within a luxury hotel environment
  • Strong communication and presentation abilities
  • Capability to follow instructions and maintain a positive demeanor
  • Willingness to work various shifts
  • Detail-oriented mindset

Physical Requirements:

Must be capable of lifting up to 30 lbs and performing a variety of cleaning tasks that involve repetitive motions. Good vision is essential for ensuring thorough cleanliness.

Schedule:

AM Guest Room Specialist - 8:15AM to 4:15PM
PM Guest Room Specialist - 3PM to 11PM
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