Strategic Business Leader for Luxury Resorts

4 days ago

Miami, Florida, United States Marriott Full time
Key Responsibilities

As a seasoned General Manager, you will oversee all aspects of the property, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.

Strategic Leadership

You will verify the implementation of service strategy and initiatives to meet or exceed guest expectations, increase profit, and market share. Your objectives and goals will align with Marriott's brand positioning and success.

Talent Management and Organizational Capability

You will create a cohesive and high-performance Executive Committee, coach them, and hold them accountable for performance. You will also ensure effective work processes, systems, and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

You will review business-related data, such as market share, financial performance, inventory, employee engagement, and customer satisfaction. You will also work with Human Resources to maximize employee engagement and monitor the local labor environment.

Revenue Management

You will work with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction. You will also establish a revenue strategy that supports the hotel's positioning in the local market.

Customer and Public Relations Management

You will utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery. You will also establish a presence in the market by actively promoting an exemplary property/brand image, involving yourself in the local community, and developing strategic alliances with local officials, businesses, and customers.

Company/Brand Policy, Procedures, and Standards Compliance

You will verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards. You will also conduct routine and short-notice quality assurance audits with specific departments and ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations.

Marriott offers a comprehensive benefits package, including a bonus program, health care benefits, 401(k) plan, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.

Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

By joining Marriott, you will be part of a portfolio of brands with a shared commitment to excellence and customer satisfaction.

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